We want you to feel confident choosing Citrus. You can explore Pro before paying, and if you decide it is not right for you after buying it, our straightforward refund guarantee gives you time to change your mind.
1. Try Pro free for 14 days
Every eligible customer can try Citrus Pro free for 14 days, without providing payment-card details. The trial is limited to one per customer.
At the end of your trial, we will ask whether you would like to purchase Citrus Pro or continue using Citrus Free. You will not be charged automatically when the trial ends.
2. Our 30-day money-back guarantee
If you purchase Citrus Pro and decide it is not right for you, you may request a full refund within 30 days of the purchase date. You do not need to explain your decision or answer questions about why you would like a refund.
This 30-day guarantee applies to your paid Pro purchase and is separate from the free trial. Citrus Pro is offered as a one-time software purchase, not a recurring subscription.
3. How to request a refund
To request a refund, sign in to your online Citrus Account or open the Citrus application and contact Support using “Request a refund”.
- Open Support from your Citrus Account or the app.
- Select “Request a refund” for your Pro purchase.
- We will submit an eligible request to our payment processor promptly, without asking for a reason.
If you cannot access either option, email support@citruslibrary.app and we will help you make the request.
4. What happens when your refund is processed?
Once your eligible refund request has been accepted and the refund initiated, your Pro entitlement will be removed and your account will return to Citrus Free immediately. You can continue using the Free features of Citrus.
We submit refunds promptly to our payment processor. Most refunds appear on the original payment method within 5–10 working days after the refund is issued. The exact time depends on your bank, payment method and any intervening weekends or public holidays. Processing the refund and receiving the funds are separate steps.
If you have not received your refund after 10 working days, please contact Support so we can investigate its status.
5. How much will you receive?
You will receive the full amount you actually paid for the refunded purchase, including any taxes included in the checkout total. If you purchased Pro using a discount or promotional offer, your refund will be based on your discounted payment, not the standard retail price.
We issue the refund in the same currency used for your original purchase, with no refund fee deducted by Citrus. Wherever supported, the money is returned to your original payment method. If that method is no longer available, Support will help arrange an appropriate alternative.
6. Requests made after 30 days
We understand that exceptional circumstances can arise. If your request falls outside the 30-day guarantee, you are still welcome to contact Support. Aurandia Limited may approve a discretionary refund following an internal, case-by-case review.
We cannot guarantee discretionary refunds after the 30-day period. This does not affect any refund or other remedy that you are entitled to by law.
7. Your statutory rights
This policy provides a voluntary guarantee in addition to your rights under applicable consumer law. It does not replace or limit statutory rights relating to faulty, misdescribed or otherwise non-conforming digital content, or any applicable cancellation rights. Those rights may apply even after our voluntary 30-day period.
Different legal rules can apply to digital content supplied immediately after purchase, including requirements for express consent and acknowledgement of any loss of a statutory cooling-off right. Our 30-day refund guarantee remains available regardless of any such separate statutory arrangement.
For other purchase terms, see our Terms of Service and End User Licence Agreement.
8. Contact us
For refund requests or payment questions, use Support in your online Citrus Account or in the Citrus application, or email support@citruslibrary.app.
Aurandia Limited
45 Albemarle Street
London W1S 4JL
United Kingdom